kong club faqs
how is kong club changing in 2023?
No, KONG Club is not a subscription box. It is a membership subscription that provides 24/7 veterinary expert support for your pet questions about nutrition, behavior, health and nore!
As a KONG Club member you have access to a personalized, vet-guided experience with 24/7 support to help you create a healthy lifestyle for your pet.
If you have previously downloaded the KONG Club app or signed up on the KONG Club website, you do not need to register your pet again. You will need to opt-in to the new $9.98 membership.
If you are a legacy user from KONG Box and have never downloaded the KONG Club app, you will need to sign up as a new member on the KONG Club website.
That’s great! You can get support for all your animals with one monthly subscription to KONG Club!
Once you sign up or opt-in to the NEW digital KONG Club experience, you can edit your pet profiles and manage your account from the My Account tab
If you were a previous KONG Box subscriber and have never downloaded the KONG Club app, you will need to create a new account in KONG Club – on the website or app.
KONG Club is a members-only digital experience with 1:1 vet guidance for every stage of their pet’s life.
KONG Club is $9.98/mo for unlimited pet support
Billing occurs monthly on the same date you originally joined.
You can include all your pets in your monthly membership at extra cost to you!
We do! Cats have their own instincts and needs and KONG Club provides you the support and guidance to keep them healthy and happy.
The founder of KONG is Joe Markham. The KONG story begins in 1970 with Joe and his beloved dog Fritz, who had some destructive chewing habits. After trying different toys and training with little success, Joe was fixing the suspension on a vehicle and threw out a snowman-shaped rubber part, which Fritz began to play with and chew. Other than destructive items like rocks and sticks, this was the first “toy” Fritz was interested in. Joe got the message, and the KONG Classic toy was born.
All rubber toys are manufactured at our facilities in the USA. The rest of our product line is produced across the world with a network of manufacturing partners.
We source our natural rubber from Southeast Asia and do chemical testing on products that follow the children’s toy safety standards. Our rubber formula is and has been completely non-toxic for over 45 years. We have never had any issues with toxicity and intentionally formulate our rubber to avoid any known toxins. All of our products, including all squeaker and plush, have to be tested to very strict European regulations (which are even stricter than US regulations).
KONG Club Customer Account
If you previously had a KONG Box Subscription and never downloaded the KONG Club app, you will need to create a new account on the KONG Club website or mobile app.
You can use the ‘forgot your password?’ link and input your email address and proceed to the next prompts and input your phone number and finish the process with your new password. If you are still having trouble logging into this account, please contact Member support Call us at: +1 (775) 257-9040 Email us at: [email protected]
If you are logged into the KONG Club app, you can go to the account settings and update account info. If you are not logged into the KONG Club app or you don’t have access to the KONG Club app, please contact us Member support Call us at: +1 (775) 257-9040 Email us at: [email protected]
If you are logged into the KONG Club app, you can update your payment method through account settings, update payment information. If you are not logged into the KONG Club app or you don’t have access to the KONG Club app, please contact us Member support Call us at: +1 (775) 257-9040 Email us at: [email protected]
If wish to cancel your subscription, simply log in to your account and toggle the cancel subscription button.