kong club faqs
I was a kong box subscriber
KONG Box got an awesome upgrade to KONG Club – a members-only club where you get 1:1 vet-led guidance for every stage of your pet’s life & your pet gets the joy of new KONG toys & treats delivered every month! All at no extra costs to you.
In addition to your KONG Club monthly/bi-monthly box you are now part of the KONG Club and have access to the first personalized, vet-guided experience with 24/7 support to help you create a healthy lifestyle for your pet.
No. You do not need to register your pet again. Your pet profile will be transferred into your profile in the KONG Club app. Just download the app from the apple or Google Play stores and login with your KONG Box username and password. We may need to update your credit card, but no worries, your pricing remains the same!
That’s great! You can log into your KONG club app using your KONG Box login credentials and create additional pet profiles. We want to be your go-to for all of your pet advice, so the more information we have on your pets, the better we can help you be the hero pet parent you are.
Soon you will have the ability to order more than one monthly box – so you can have one for every pet!
Your subscription has been automatically upgraded to KONG Club so you don’t have to worry about a change in service. Your pricing and previously selected cadence (monthly or every other month) will continue. If you would like to change your subscription before your next box ships, contact member service at [email protected]
Not a problem. In the app, you can use the ‘forgot your password?’ link, input your email address and proceed to the next prompts. If you are still having trouble logging into this account, please contact Member Support at: +1 (775) 257-9040 Email us at: [email protected]
KONG Club is a members-only program where humans get 1:1 vet guidance for every stage of their pet’s life, and pets get the joy of KONG toys and treats delivered every month.
If you’re here, your pet may be experiencing a delay in receiving their KONG Club shipment. We’re so sorry to delay the fun!
Heads up, your box could take around 2 weeks from your auto renewal date to process and ship.
If it has been longer then 2 weeks from your renewal date and you have not received tracking information. we are so very sorry for the wait. Please know we are working quickly to ensure the packages are still delivered within our anticipated delivery windows.
Our warehouse and shipping partners are dedicated to delivering your monthly orders as quickly as possible. With the increase in safety precautions in warehouse facilities and the increase of e-commerce shipments, some orders may take longer to get to your door.
Once your package has shipped, customers within the 48 contiguous states it typically receive it within 2-8 business days. For our Alaska and Hawaii customers, you will typically receive it within 5-12 business days
This is a subscription box that comes with your KONG Club membership. Each month you will receive 5 KONG items, a custom dog bandana or cat collar, plus a monthly Bonus surprise! Within the KONG Club app you get 24/7 access to vet experts, 1:1 pet coaches to work with you on pet behavior, training, nutrition and more.
Dogs: Each month your dog will get an exciting assortment of toys and delicious treats, and one bonus item!
Cats: Each month your cat will get an exciting assortment of toys, supplements or treats, and one bonus item!
The price of your KONG Kit depends on how many you decide you want!
Month-to-Month box – $44.99/box
6 Boxes – $39.99/box
12 Boxes – $34.99/box
Month-to-Month – $34.99/box
6 Boxes – $29.99/box
12 Boxes – $24.99/box
Note: Each subscription style is scheduled to auto-renew
Yes! If your pup doesn’t know their own chewing strength, then select the “Extreme Chewer” option. This will update the style of rubber toys in each box. We’ll carefully curate your KONG Club box to include durable toys for your chew-happy dog.
Unfortunately we cannot accommodate allergies at this time. It is our goal to be able to customize your box to your pet’s allergy needs as we know this is crucial to your pet’s enjoyment of their boxes each month. We will communicate as soon as we have this capacity.
At this time, KONG Club is only available within the 50 United States. It is not eligible for international shipping.
Billing occurs monthly on the same date you originally joined. We do not process the billing for the whole subscription agreement upfront.
We do not offer a box discount for multi-pet households. But you may add all your pets to the KONG Club app and use our 24/7 vet support and Personalized Pet Plans for them all at no extra cost to you!
No, we cannot add extra toys at this time. You will always receive a bonus item. Right now we our vets curate the monthly KONG Kit based on wellness building blocks and your pet’s age, and size.
We do! We are so excited to offer KONG kits for your kitty. All you need to do is create their pet profile and select which subscription you’d love to treat them with.
The founder of KONG is Joe Markham. The KONG story begins in 1970 with Joe and his beloved dog Fritz, who had some destructive chewing habits. After trying different toys and training with little success, Joe was fixing the suspension on a vehicle and threw out a snowman-shaped rubber part, which Fritz began to play with and chew. Other than destructive items like rocks and sticks, this was the first “toy” Fritz was interested in. Joe got the message, and the KONG Classic toy was born.
All rubber toys are manufactured at our facilities in the USA. The rest of our product line is produced across the world with a network of manufacturing partners.
Yes! Our first priority is making sure KONG toys are non-toxic and safe for your pet to enjoy. KONG toys and treats are tested for safety. Our rubber is all natural and our treats are manufactured in North America. Our products are made with FDA-approved materials and routinely tested for product safety.
We source our natural rubber from Southeast Asia and do chemical testing on products that follow the children’s toy safety standards. Our rubber formula is and has been completely non-toxic for over 45 years. We have never had any issues with toxicity and intentionally formulate our rubber to avoid any known toxins. All of our products, including all squeaker and plush, have to be tested to very strict European regulations (which are even stricter than US regulations).
KONG Club Customer Account
If you previously had a KONG Box Subscription, you are now a KONG Club subscriber. You can use the ‘forgot your password?’ link and input your email address and proceed to the next prompts and input your phone number and finish the process with your new password. If you are still having trouble logging into this account, please contact Member support Call us at: +1 (775) 257-9040 Email us at: [email protected]
You can use the ‘forgot your password?’ link and input your email address and proceed to the next prompts and input your phone number and finish the process with your new password. If you are still having trouble logging into this account, please contact Member support Call us at: +1 (775) 257-9040 Email us at: [email protected]
If you are logged into the KONG Club app, you can go to the account settings and update your shipping and billing address, If you are not logged into the KONG Club app or you don’t have access to the KONG Club app, please contact us Member support Call us at: +1 (775) 257-9040 Email us at: [email protected]
If you are logged into the KONG Club app, you can update your payment method through account settings, update payment information. If you are not logged into the KONG Club app or you don’t have access to the KONG Club app, please contact us Member support Call us at: +1 (775) 257-9040 Email us at: [email protected]
You will receive an email with updated tracking information once your order has been shipped. Please allow 24 hours for the tracking number provided to be updated with the most accurate information.
Yes! You can update your pups profile through your KONG Club login using your username and password from KONG Box.
If you are unhappy with your current subscription, we offer a single toy subscription at a lower price point. If you no longer wish to receive any toys, we have a maintenance fee of $24.99 that allows you to keep all of the benefits offered in the KONG Club app including your rainy day fund and any pet plans that are in progress. If you are still looking to cancel your subscription, please contact us Member support Call us at: +1 (775) 257-9040 Email us at: [email protected]