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For any issue, we first recommend closing out the KONG Club app completely, then re-opening and trying the step again.
To close the app:

On iOS: https://support.apple.com/en-us/HT201330
On Android: https://support.google.com/android/answer/9079646?hl=en

If closing the app doesn’t resolve the issue, please let us know by clicking the Support button at the bottom of the screen. From there you can submit an issue and the KONG Club support team will get in touch with you within 24 hours. Please be sure to be as detailed as possible in describing the issue you are experiencing. This will help our team to best support you.

Ensure you are using the correct email address that you signed up with. The password you created is case sensitive and requires at least one number and one special character. You can reset your password by clicking the ‘reset password’ link. You will receive an SMS message with instructions on resetting your password. If you are still unable to get logged in, fill out the form below. From there you can submit an issue and the KONG Club support team will get in touch with you within 24 hours.

First, verify that your card number, expiration date, and CVV code are accurately entered. If unsuccessful, close your KONG Club app and try again. If you are still unable to submit payment, fill out the form below. From there you can submit an issue and the KONG Club support team will get in touch with you within 24 hours.

Yes, the KONG Club app can be accessed simultaneously on multiple devices.

NOVEMBER Surprise Bonus item!

Join today and get a KONG Classic in your first box PLUS score your FREE bonus item!

Dog Kit starts at $34.99
Cat Kit starts at $29.99

Exclusive for KONG Club this month
For Dogs: KONG Shakers Honkers Turkey
For Cats: KONG Crackle Toy