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Policies

Delivery Policy
After you place your first order, our team immediately goes to work “paw-picking” your pet’s first box! Your first box leaves our warehouse within 48 hours and arrives between 7 and 10 days of ordering. The moment your box ships, we will send you tracking information so you can see the delivery progress. Subsequent orders are scheduled on the same timeline as your first order.

Return Policy
Kong Club is unable to provide return shipping labels. We recommend that you keep or gift your box to a pet in need.

Membership Cancelation
Please email or call us with any questions or concerns and one of our friendly team members will be sure to provide any assistance needed.

Pets need to play and we encourage members to stay with the pack. Keep in mind that at any time you can pause your next box.

Auto-Renewal
Your subscription is continuous and will auto renew until you cancel. Upon auto renewal you will maintain your current subscription savings, your account will be converted to month to month and you may cancel anytime with no cancellation fees.

May Mystery Bonus item!

Join today and get a KONG Classic in your first box PLUS score your FREE bonus item!
Exclusive for KONG Club this month

Canvas Zipper Tote